Privacy Policy for Play By Storaro: AI Videos

1. Our Role

Play By Storaro: AI Videos is an application built to enhance the functionality of your Shopify store. This App is provided by Storaro ("we", "us", or "our"). We are committed to protecting the privacy of your information.

2. Information We Collect

When you install and use the App, we collect the following types of information:

Information from Shopify:

• Store Information: When you install the App, we are granted access to certain information from your Shopify store, including: store name, store URL, contact details, currency, IP address, and location.
• Customer Information: We do not access or collect your store's customer personal information (such as names, addresses, or order history).

Information from You (Directly):

• Configuration Data: Information you provide or configure within the App's settings, such as custom settings, preferences, and API keys.

App Usage Data:

• Technical Data: We may collect technical information about how you use the App, including timestamps, device information, operating system, and App function performance logs.

3. How We Use Your Information

We use the collected information to:

• Provide and operate the App: To generate AI-powered videos based on your product data and manage your video assets.
• Improve the App: To understand usage trends and troubleshoot errors to enhance the App's performance and user experience.
• Communicate with you: To provide customer support, respond to inquiries, and send you service-related notifications.
• Fulfill legal obligations: As required by applicable law, regulation, or legal process.

4. Sharing Your Information

We only share your Personal Information in the following circumstances:

• With Shopify: We share information with Shopify to the extent necessary to power and support your use of the App and to fulfill our obligations under the Shopify Partner Agreement.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting (AWS) and AI processing engines. These service providers are obligated to protect your information.
• Legal Compliance: We may disclose your information if we are legally required to do so, or in response to a valid request by a governmental authority.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Your Rights and Choices

If you are a merchant, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at the contact information below.

If you are a customer of a store using our App and would like to know what information that store has about you, please contact the store directly. We process customer data on behalf of the store owner.

6. Data Retention

We retain Personal Information collected from you for as long as necessary to provide the App and to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete your information within a reasonable timeframe after you uninstall the App.

7. Security

We implement reasonable security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is ever fully secure or error-free.

8. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy within the App or on our website.

9. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Storaro
hello@storaro.ai